Return & Refund Policy
Return & Refund Policy
Effective Date: update 2 Feb 2025
At KidsLot.store, we are committed to ensuring a smooth shopping experience for our customers in the USA, UK, and Saudi Arabia. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- To initiate a return, contact us at kidslots.store@gmail.com with your order number and reason for return.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
- We only replace items if they are defective or damaged upon arrival.
- For an exchange, email us at kidslots.store@gmail.com with photos of the damaged item.
Non-Returnable Items
- Personalized or customized items
- Used or damaged products (unless they arrived defective)
- Health and hygiene-related items (e.g., feeding bottles, pacifiers)
Late or Missing Refunds
- If you haven’t received a refund yet, check your bank or payment provider first.
- Contact your bank as it may take some processing time before a refund is posted.
- If you still have not received your refund, contact us at kidslots.store@gmail.com.
Contact Us
📧 Email: kidslots.store@gmail.com
📞 Phone (WhatsApp Available): +44 7301 949390
🌍 Available in: USA, UK, Saudi Arabia